Returns & Exchanges

At Merz b. Schwanen, we value the longevity and quality of our garments; if your purchase does not meet your expectations, you may return or exchange it within 14 days of delivery. All returned items must be in their original, unwashed condition with all authentic tags intact to qualify for a refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring the garment is folded neatly to prevent damage during transit.

• 3.
  Ship the Goods

  Attach the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Quality Check & Refund

  Once our team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 7-10 business days.